RETURNS AND REFUND POLICY
Thanks for shopping at GILLIS LONDON.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return the product from the date you received it.
To be eligible for a return, the product must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your product needs to have the receipt or proof of purchase.
Refunds
Once we receive your product, we will inspect it and notify you that we have received your returned product.
We will immediately notify you on the status of your refund after inspecting the product.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your product.
Contact Us
If you have any questions on how to return your item to us, contact us at customerservices@gillislondon.com .
Products Eligible For Returns or Refunds
Faulty hardware.
Faulty workmanship.
Products NOT Eligible For Returns or Refunds
Bags that have been ill-used.
Damage owing to over-stuffing and over-loading the bag.
Damage owing to putting too much weight in the bag in comparison to the size.
Returns to:
GILLIS LONDON
Suite 12
Cedar Court
Grove Business Park
Waltham Road
White Waltham
Maidenhead
SL6 3LW
Berkshire
TIMELESS • DISTINCTIVE